What can we help you with today?
Server update & Crew Sync
Server Update and logging into Crew Sync
iOS 10.1.1 & 10.2 ALERT
ALERT: Updating to iOS 10.1.1. or 10.2 - please backup your project files first!
Shot Lister Basics
Basic terms: Prep numbers, Flag, Page Count, Setup, User Column, Exclude i & o
Does the iPhone have landscape mode?
Where is the sidebar on the iPad?
What is the "info" icon for?
How do I delete a scene or shot?
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What's the difference between Shot Number and Prep Number?
Why can't I see Shot numbers?
Can I customize Shot numbers?
CSV Importing and Exporting
Where can I get the CSV templates?
Why isn't my CSV importing correctly?
Why do my shots not import with the CSV?
Why is my non-English CSV not importing?
What files can Shot Lister import?
Shoot Day Mode
How do I add shots to a new day if we don't complete our shoot in the allotted time?
Why can't I add scenes to a shoot day?
What do the counters mean in Live Mode?
How can I quickly reorder or remove scenes in Shoot Day mode?
What is Crew Sync?
Crew Sync Basics for iOS, Android and MacOS
Does Crew Sync work across all platforms?
How do I add crew?
Why hasn't my crew member received his crew sync invite?
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Does Shot Lister work across Platforms?
What versions of MacOS, iOS and Android does Shot Lister support ?
Apple Watch & Shot Lister
Shot Lister Pro - Basics
What is Shot Lister PRO?
How to extend your Pro across Platforms.
What is the difference between a PRO account and Crew Sync?
How do I use the Circle Take option
Retrieving Project files from our server with a PRO account.
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Shot Lister Pro - Script Importing
What Script formats does Shot Lister import?
How do I import a FDX. or ftn. script file?
How do I import a .CELTX file?
Can I import a PDF of my script into Shot Lister?
How do I import shot info from a script file?
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Shot Lister Pro - Storyboards
How do I delete a Storyboard image?
Why is my storyboard image cropped?
Is it possible to add multiple storyboard frames to one shot?
Shooting Episodic Series
How can I combine episodic script files into one project for scheduling?
How can I shoot different episodes of a series on the same shoot day?
MacOS Short Cuts
How do I add a scene to a shoot day?
How do I duplicate a shot?
How do I delete a scene or shoot day?
How can I sort Columns or adjust Column width?
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How do I extend my existing PRO account to MacOS
How do I import a script into MacOS?
How do I access Storyboards?
How do I add, edit or delete Storyboards?
What is a SHLS file and can I export it to iOS?
What info we need when you contact us
Here's what we need to answer you faster
Purchasing and Refunds
Do I need to buy Shot Lister twice?
How do I get a refund?
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